Thanks for shopping at Turner Change Management.
If you are not entirely satisfied with your purchase, we’re here to help.


Launch Lead Live:
You have 15 calendar days to return Launch Lead Live from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Online Courses:
Unfortunately at this time all courses are non refundable. For our in person courses you may send someone in your place, you are required to notify us 7 days prior to the event. For our virtual courses if you are unable to attend please notify us and we will try and accommodate your request. For our self directed courses those are final sale.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.