Three Actions Needed to Improve Information Technology Implementations and Get a Return on Investment

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I remember a time when I only received two emails a day. It’s true. That’s because only two other people I knew also had email. And only a handful of people had a computer. Today, it’s hard to imagine being able to operate any type of organization without technology. Our reliance on information and other forms of technology is increasing. The complexity of this technology is also increasing. Therefore, knowing what you can do to increase the success of your information technology (IT) implementations and achieve your intended value is a business imperative.

One question every leader must ask to achieve value from their organizational change efforts

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Perseverance is one characteristic demonstrated by leaders who are able to create and sustain healthy organizational change. Before you launch any change, you need to ask one question: how will we (the leaders and managers) maintain our energy and perseverance to go the distance? Answering this question doesn’t mean pushing through a change at any cost. It means planning so that you have the energy and perseverance to support and enable employees to move as comfortably as possible through the full scope of the change process.

Why CEO's optimism and enthusiasm for change can sabotage an organization’s success

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Every CEO I have met tells me they likes change. They are enthusiastic and optimistic about the changes they have launched in their organization. Ironically, it can be this optimism and enthusiasm that increases the risk your change efforts will fail to achieve their desired result.

The good, the bad, the ugly. Your employees remember it all

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You have heard the statistics, 50-70% of organizational change initiatives fail. Your organization is facing big changes, and you don’t want it to become just another statistic. So, you decide this time it’s going to be different. You send your managers and leaders for change management training, adopt a change management methodology. You think, I’ve done my part. Now things will be different.

Help! I am communicating, but my employees aren’t listening: three ways to use email to help your employees buy-in to change.

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You've sent a dozen emails about the upcoming change, or at least it feels like a dozen, and your employees act like they don’t know anything about it. You told them, in the email, to contact you if they have questions or concerns and no one did. So, you assume everyone is fine with new chairs, or software, or moving buildings, or whatever your change is. Then you start to implement your change only to be hit with a huge backlash from your employees. You're met with, "Why is this happening?" "I didn't know about this!" "I don't care that I've had to keep a pot on my desk because the roof leaks, I'm not moving."