You’ve sent a dozen emails about the upcoming change, or at least it feels like a dozen, and your employees act like they don’t know anything about it.
You told them, in the email, to contact you if they have questions or concerns and no one did. So, you assume everyone is fine with new chairs, or software, or moving buildings, or whatever your change is. Then you start to implement your change only to be hit with a huge backlash from your employees.
You’re met with, “Why is this happening?” “I didn’t know about this!” “I don’t care that I’ve had to keep a pot on my desk because the roof leaks, I’m not moving.”