I remember a time when I only received two emails a day. It’s true. That’s because only two other people I knew also had email. And only a handful of people had a computer. Today, it’s hard to imagine being able to operate any type of organization without technology.
Our reliance on information and other forms of technology is increasing. The complexity of this technology is also increasing. Therefore, knowing what you can do to increase the success of your information technology (IT) implementations and achieve your intended value is a business imperative.