The Paradox of Change Management

Save time and Resources: Build Readiness

(excerpt from Launch Lead Live: The Executive’s Guide to Preventing Resistance and Succeeding with Organizational Change)

By: Dr. Dawn-Marie Turner

Time is an issue in every organization. Initially, if you are used to working from a resistance perspective, it can feel like it takes longer to get people ready. It doesn’t. Consider the time and energy you must spend trying to enforce compliance when you use the traditional “resistance” approach.

By focusing on building readiness instead of managing resistance, and emphasizing the needs of the change-recipients, you can actually make better use of your time and resources. You can also get a greater return on your investment.

The traditional approach to organizational change (figure 1) looks to move quickly to training and implementation.

Figure 1 Common Approach to Organizational Change
Turner Change Management Inc.

It tries to minimize the amount of time spent in the early period; the majority of the effort is at the back end of the change. This approach gives the appearance of saving time, but it top loads issues so that they emerge right around the time of implementation– when time and resources are at a premium.

You expend more energy and resources, but the return on that energy decreases as people move through the Whitespace. It’s like heating your house in the winter while leaving the all the windows open.

This kind of back-end approach forces you to manage the resistance created when the change-recipients are pushed into taking action before they are ready. The approach gives the perception of speed, while actually taking more time. I call this the paradox of change management.

Figure 2 Change-Recipient Readiness Approach

Figure 2 Change-Recipient Readiness Approach

Building readiness shifts the effort to the front end of the Event. Time is allocated to ensure the change-recipients can internalize the need, raise perceived capability, prepare, and support people through the transition. The change is built on a stable foundation. This results in a more sustainable change (Figure 2).

Launch Lead Live: The Executive’s Guide to Preventing Resistance and Succeeding with Organizational Change p. 88-90

 

 

3 Hidden Truths to Sustainable Change

When it comes to change, there are three truths that determine if people will move towards something new or away from it.

Keeping Your Emotions in Check

We tend to view emotions negatively, especially when discussing business decisions. People who show emotions are seen as soft, volatile, or unprofessional. Those who appear stoic are often seen as strong leaders.

Conversations about Climate: How Change Management Can Bridge the Divide

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Social media, newspapers, news feeds, television — anywhere you look, you’ll find something about climate change and the devastating effects it is having around the world. Close to home, shifting weather patterns — record-breaking floods in Ontario, tornadoes in the mid-western U.S., droughts and devastating wild fires along the west coast of the U.S. and Canada — have created a stark reality. And yet, the debate about whether global warming and climate change are real continues. For someone like me, who looks to science to guide my thinking, it’s hard to understand how there can be any debate.

A Different Approach to New Year’s Resolutions

Happy New Year!

Have you made any New Year’s resolutions? I have. Research shows people who make New Year’s resolutions are 10 times more likely to meet their goals than people who don’t make resolutions.*

I used to write one or two goals statements because for me a New Year’s resolution was simply a goal I wanted to achieve for that year. Now I do it a little bit differently. Instead of writing one or two goal statements I think backwards and then create a four-word framework.

For several years I have been using a similar technique (the three words exercise) to help leaders understand the boundaries of the Whitespace when embarking on change. This (three-word) technique is a powerful tool for defining and understanding the full scope of any change initiative. However, until last year I had never thought about adapting the technique for my New Year’s Resolutions. The four-word framework provided a useful way of moving forward while accounting for the existing demands of my daily life and operational environment.

Using the framework gave me more flexibility. I was also able to respond better to new opportunities, and I could re-frame challenges more quickly to help me achieve my intended outcome.

One of the words in my 2015 framework was “learn”. The word represented professional and personal learning that I wanted to accomplish last year. It also guided the way I interacted with the world and reminded me to be open to new learning opportunities. I met my professional learning goals (e.g. WordPress), and opened up new learning opportunities for clients (e.g. The Executive Change Leader Course). I also learned in unexpected ways. For example, I learned and continue to learn different leadership skills as I work with a new (millennial) team member. I also learned more about writing, editing, and myself than I would have imagined when I published my first book.

Three Steps to Creating Your Four-Word New Year’s Resolution Framework

Just picking four words won’t give you a useful framework. Think about it like building a house, before you can frame the house you need to know what type of house you are building. Similarly, before you pick the four words that will define your framework you need an intended outcome. Here are three steps for using the four words technique to create or guide your New Year’s resolutions for 2016:

1. Allocate some time to reflect.  Ask, What does your life look and feel like on December 31, 2016? Be clear, concrete, and concise. Write down your responses. This is your intended outcome.

2. Work backwards from your outcome. Keeping your outcome in mind, ask, what activities, behaviours or other aspects of my life are different in the outcome I envision from where I am today?

3. Choose four words that best represent, for you, your intended outcome. Write them down and keep them somewhere you can see them. (I keep mine posted above my keyboard).

Again this year, I have chosen four words that will provide the framework for my 2016 intended outcome. I am looking forward to filling in the framework and achieving my 2016 outcome.

Have you made any New Year’s Resolutions?

Wishing you success and happiness in 2016.

Dr. Dawn-Marie Turner

Helping you turn change from a liability to an asset.